THE Derwent Valley Council Chambers is closed to the general public until further notice after the building suffered its fourth major flood damage in two years. An upstairs plumbing fixture malfunctioned over the weekend, causing major damage to the ground floor customer service area.
The council has provided no information to New Norfolk and Derwent Valley News but the following information has been gleaned for readers:
- The council’s customer service staff will operate from the development services department at the rear of the council chambers this week, but this will not be open to the public.
- Customer service will be provided by telephone and email. Office phones were diverted to the after-hours answering service today but should be answered locally tomorrow (Tuesday). Alternatively, email email@example.com and ask for a call back.
- In the medium term, a temporary customer service office will be set up in the social rooms behind the council chambers.
- Council meetings – presently being held in the social rooms due to a leaky roof at the courthouse – are likely to be held at the RSL club function room in Tank St.
- BPAY, internet and phone payments are available for municipal rates and dog registration.
- Late fees will not be applied for dog registrations due last week. It is not known if the same will apply to rate payments that were also due last week.
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