FURTHER flooding in the Derwent Valley Council social rooms has resulted in the closure of the temporary customer service office set up after a plumbing leak caused major damage to the council’s front office last month.
Customer services have been provided from a temporary set-up in the social rooms for most of this month, but that area is now likely to be closed for a week due to storm damage incurred at the weekend. “Our customer service area has been impacted by the storm over the weekend and will not be open to the public this week for face-to-face transactions,” the council said in a statement on social media.
“We are working hard to clean things up and get open again as soon as possible. In the meantime our friendly customer service team are taking calls, answering enquiries, responding to emails and receipting payments via phone. You can reach them on 6261 8500 or email email@example.com. Internet, BPAY and phone payments will remain options to make payments.”
This incident is the fifth major water damage in the council buildings in two years. It is understood that this latest flooding came from beneath the floor. The council apologised for any inconvenience to customers and said more information will be provided when it is available.
The council meeting scheduled to be held in the social rooms on Tuesday night will instead be held in the adjacent courthouse. The courtroom ceased being used for council meetings several months ago, reportedly to allow roof repairs to be carried out. It has since emerged that the move to the social rooms was permanent.
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